Unit Calling Central - Latest Comments

Re: Dispatcher Stress & Comfort

Amber Morgan — Wed, 13 Mar 2013 00:28:16 -0000

In emergency service we get better advanced emergency care service and facilities within an affordable piece of price. 911 dispatcher a department that is eligible to provide better health care and emergency care service in a very short period. 911 dispatcher is fully design and offers a complete beneficial emergency program to the people during emergency hour.

Re: Safety a Priority? Never…

Nashkevin106 — Mon, 04 Mar 2013 04:29:10 -0000

Since emergency conditions are on increase the quality of receiving the emergency care is still lagging. The procedure on the emergency conditions are still lagging and we don't get an essential fast services for this. Finally I may say that asking questions doesn't take the way, it is just a false law and providing immediate service is the real thing which should be provide.

Re: Location & Cooperation, Your guide to 911

Bcebling — Sat, 22 Dec 2012 20:28:39 -0000

Very good information. It needs to be shared widely throughout our communities.

Re: Dispatcher Stress & Comfort

Jmoss1976 — Mon, 09 Jul 2012 13:02:02 -0000

One of the best sources out there here. http://headsets911.com

Re: Safety a Priority? Never…

Tisgrig — Wed, 13 Jun 2012 09:16:26 -0000

In our county if we ask for Dr Armstrong we get two police officers to our location. No questions asked. The officer is dispatched to us code 3. It works really well.

Re: Fact or nothing like it…

Transport Jockey — Wed, 28 Dec 2011 20:11:00 -0000

You mean you expect us to not go by the time honored tradition of blaming dispatch for every mistake? You expect too much! :p
Seriously though, I've been on calls where it's just too bizarre to even begin to have an accurate dispatch info for, and when dispatch is updated they sound like they think WE'RE crazy...

Ya know, they might not be that far from the truth.

Re: Just Because

Michael Pierce — Sat, 03 Dec 2011 21:10:11 -0000

We all run into these situations including those who are sometimes known as "frequent flyers". Mr. French (below) is correct, this job is an honor, no matter what the situation. None of us can possibly know all of a persons problems or motivations and we must treat each and every call as the most important call of the moment, because that is just what it is. I have had occasion to transport several people to emergency rooms and in each case, it was likely that they were looking for pain medication, oft times because they were addicted to opiates. Rather than assume the worst, I have looked further into each situation and have learned that for many, the real issue IS pain and I have been able to ask ER personnel to refer the patients to pain management specialists to hopefully help treat the management of chronic problems. It is not my job, either as an EMT or as a human being to judge these patients. That job belongs to a Higher Power.

Re: Just Because

nancy baisley — Sat, 03 Dec 2011 11:10:49 -0000

Very well written commentary. We have the same MO. As a BLS then ALS Preceptor, I always began our partnership with a conversation about kindness. Your "Just Because" is my "You can never be kind enough".

Missing the street.......

Re: Just Because

Dispatcher 1 — Sat, 03 Dec 2011 11:05:19 -0000

Thank you for your comments, and I appreciate you sharing my blog with others. Good luck with your students and teaching the new guys this, and of course everything else they need to know. Sometimes being a preceptor or an instructor can be quite trying but a very important role as in my experience you can really tell that when you grow as an EMT you fall back on your "EMS Parents" so to speak.

Re: Just Because

Carl W French — Sat, 03 Dec 2011 10:19:16 -0000

Thank You for this. I try to impress this on a lot of my students (and new, impulsive partners from time to time). People forget the honor that comes with this job from the little, seemingly insignificant events. (having said this, I will recognize that many people in certain demographics do totally waste our time often). Very well written and I will share this.

Re: Location, Location, Location!

Dispatcher 1 — Mon, 28 Nov 2011 02:02:53 -0000

You're correct digital phones present a whole new problem as well. While the Cable Companies have gotten a lot better cable modems are normally only programmable by the cable companies which means if you move the modem without having it corrected and dial 911 at a different address the modem will use the number and information from where it's supposed to be located. There are even warnings on some units saying not to move it without contacting the cable company.

Voice over Internet Protocol phones or VoIP such as Vonage, Magic Jack, etc. have the same problem however these phones are programmed by the user. Which most people do not know how to format the address properly as used by their local 911 center which can cause some issues. Some people also are not aware of their proper address as I touched on above. You may have a mailing address in say the Village of Oakridge but actually reside in the Town of Lewis which neighbors it.

You can always have a 911 test call completed but it should be requested before just dialing 911. You can ask your local police agency about how to do it by calling them on a non-Emergency line for information. Your phone/cable company may also have some information to give you as well.

Re: Location, Location, Location!

Hilinda — Sun, 27 Nov 2011 21:28:30 -0000

Also, if you have digital phone for your land line, be sure your provider has you set up with the right 911 system.
We've had a number of incidents where a department from the wrong county has been dispatched to a call because the county lines, the phone numbers, the mailing addresses and the fire districts aren't all the same lines. People have a billing address that appears to be in a different county from where they actually live. I know, that's ridiculous, but it's the way it is here, and probably other places as well.

Re: Location, Location, Location!

Michael — Sat, 26 Nov 2011 10:08:26 -0000

Great advice! Thank you and keep up the good work, I'm looking forward to more...

Re: Dispatcher 1 In Service

the Happy Medic — Wed, 16 Nov 2011 09:51:12 -0000

Control, welcome!

Blogging is an amazing therapy tool.

-HM